Gift Exchange

You can return a gift that didn't work out for store credit!

Please find the order number printed on the invoice included with your shipment (format: ABLE123456)
Please enter the gift recipient's zip code as it appeared on the shipping label.
Please enter the gift recipient's full name as it appeared on the shipping label.
Please enter the email address at which you'd like to receive your return shipping label and merchandise credit.
Not a Gift?

How it Works

Select Gift to Return or Exchange

We're so glad you were gifted ABLE and we're sorry the item(s) didn't work for you. We will provide a return label and store credit code so you can switch out the item(s) for something that better suits your needs!

Instant Refund Code is Generated

Receive an Instant Refund code to immediately purchase something else. Your new gift will be shipped in 3-5 business days! Even if we haven't processed your return yet.

Ship Original Gift Back to ABLE

Use the return label to ship the original gift item(s) back to ABLE.

Common Questions

What information do I need to start a gift return/exchange?

You will need to verify the order number and delivery address zip code. You will then select the item(s) for return and provide the reason for return.

Will the gift giver know that it has been exchanged?

The gift giver does not receive any notifications around this process whatsoever. Only the email entered during the exchange process will be emailed about the return/exchange.

What if I decide to spend more than the Instant Refund amount?

Purchases exceeding the value of the returned item are paid for with our normal checkout process.

How will the Instant Refund work?

Once your return/exchange is initiated, we will create an Instant Refund code which you can use to immediately purchase something else. Your unique Instant Refund code can be used like any other e gift card.

How much time do I get to return the items?

You have 10 days to drop the return item(s) in the mail so that they are received on time.

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